USC Move-In: Challenges & How We Operate
USC’s University Park campus concentrates thousands of arrivals into tight windows around busy streets and residence halls.
Key challenges
Curbside congestion & limited staging pads
Elevator capacity constraints create lobby backups
Variable residence-hall schedules across the day
Parent/student traffic surges at peak hours
Our implementation
Staging by building & time window aligned with Housing/Operations
Staffed check-out/return desks to keep lines short and lobbies clear
Replenishment runs between halls based on live demand (“hot” buildings)
Protection & compliance: elevator rules, corner/door protection on request
COI provided naming USC and housing entities, per requirements
Outcome highlights
Smoother curbside flow and shorter queue times at peak
Faster cart turns via supervised return & ready-line
Clearer lobby/elevator throughput during move-in windows
