Chapman Move-In: What We Solved & How We Run It
Downtown-adjacent streets and multiple halls demand tight coordination.
Key challenges
Street/sidewalk congestion during peak check-ins
Elevator bottlenecks causing lobby pile-ups
Overlapping windows across several halls
Our implementation
Per-hall staging with window-based allotments
Staffed desks for cart check-out/return and lobby flow
Live reallocations of carts where demand spikes
COI naming Chapman and applicable departments
Outcome highlights
Shorter lobby queues and faster elevator cycles
Fewer sidewalk blockages near residence entries
Clearer visibility for Housing/Facilities via on-site leads
